Medtronic Diabetes
Medtronic Diabetes
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Відео

#Diabetes travel tips from #MedtronicChampion Sarah#Diabetes travel tips from #MedtronicChampion Sarah
#Diabetes travel tips from #MedtronicChampion Sarah
Переглядів 7983 дні тому
#MedtronicChampion Sarah uses the #InPen smart insulin pen system and #GuardianConnect CGM to manage her #T1D and she’s sharing 2 travel tips from her recent trip to Orlando for #ADA2024. ✈️ 🧳 Planning a summer trip soon? Share some of your #diabetes travel tips below! InPen requires a prescription, proper settings, and manual logging of insulin not administered by the pen, or you could experie...
What happens when you get seven members of our Medtronic Champion community together in one room.What happens when you get seven members of our Medtronic Champion community together in one room.
What happens when you get seven members of our Medtronic Champion community together in one room.
Переглядів 6484 дні тому
This is what happens when you get seven members of our #MedtronicChampion community together in one room. 😂 Thank you to Aaron, Sarah, Jean, Monique, Shayan, Doug, and Marc for joining us at #ADA2024! #FlashbackFriday Medtronic paid for their travel. Thoughts and opinions are their own. All third-party trademarks, logos, and icons remain the property of their respective owners. Medtronic does n...
Great memories and new friends made at #ADA2024. 🩵 #MedtronicDiabetesGreat memories and new friends made at #ADA2024. 🩵 #MedtronicDiabetes
Great memories and new friends made at #ADA2024. 🩵 #MedtronicDiabetes
Переглядів 3285 днів тому
Nothing better than getting our #MedtronicChampion community together! This past weekend was a goodie at #ADA2024. 🩵 The #MiniMed780G system is for type 1 ages 7 and over. Prescription required. WARNING: Do not use SmartGuard™ feature for people who require less than 8 units or more than 250 units of insulin/day. See bit.ly/780gRisks. Extended Infusion set. Prescription required. Used for insul...
Thank you for participating in the #BlueBalloonChallenge!Thank you for participating in the #BlueBalloonChallenge!
Thank you for participating in the #BlueBalloonChallenge!
Переглядів 5586 днів тому
Another one for the books! Each year keeps getting BIGGER and BETTER! Thank you to everyone for helping us spread #diabetes awareness by participating in the #BlueBalloonChallenge. Diabetes is a constant balancing act, and it’s important for others to understand what it takes to manage this condition. We loved hearing your stories and seeing how you made the invisible, visible using the blue ba...
#MedtronicDiabetes Champions Chat - Live from #ADA2024#MedtronicDiabetes Champions Chat - Live from #ADA2024
#MedtronicDiabetes Champions Chat - Live from #ADA2024
Переглядів 2956 днів тому
#ICYMI - members of our #MedtronicChampion community answered your questions live on Facebook about the #MiniMed780G system, shared some of their personal experiences living with #diabetes, and of course what it means to be at #ADA2024! Check it out! The #MiniMed780G system is for type 1 ages 7 and over. Prescription required. WARNING: Do not use SmartGuard™ feature for people who require less ...
Self-insertion tips for the Medtronic Guardian™ 4 sensorSelf-insertion tips for the Medtronic Guardian™ 4 sensor
Self-insertion tips for the Medtronic Guardian™ 4 sensor
Переглядів 74414 днів тому
Check out these self-insertion tips for the Guardian 4 sensor to help you get the best performance and longest wear! 🙌🏼 🙌🏾 The #MiniMed780G system is for type 1 ages 7 and over. Prescription required. WARNING: Do not use SmartGuard™ feature for people who require less than 8 units or more than 250 units of insulin/day. See bit.ly/780gRisks. Don’t forget to subscribe here on UA-cam: bit.ly/166Cc...
The Extended Infusion set has twice the wear and cuts Brooke's site changes in half!The Extended Infusion set has twice the wear and cuts Brooke's site changes in half!
The Extended Infusion set has twice the wear and cuts Brooke's site changes in half!
Переглядів 1,8 тис.15 днів тому
Who else can relate?! We’ve all been there - when you're busy living your life, but it's time to change your pump site. And it usually comes at the most convenient times... NOT 😆 Fortunately, the Medtronic Extended Infusion set has twice the wear and cuts Brooke's site changes in half! She says, "Doubling my wear time has allowed me to move on with my week and worry less about my next site chan...
How-to guide for inserting the Guardian™ 4 sensor with additional supportHow-to guide for inserting the Guardian™ 4 sensor with additional support
How-to guide for inserting the Guardian™ 4 sensor with additional support
Переглядів 93915 днів тому
Cheryl and Monique help guide you through an insertion of the Guardian™ 4 sensor if you prefer receiving help from someone else. This video covers 3 important parts: 1. Prepping the site 2. Insertion 3. Taping and connection For additional support, visit our website: bit.ly/4cp8rgK. The #MiniMed780G system is for type 1 ages 7 and over. Prescription required. WARNING: Do not use SmartGuard™ fea...
#MedtronicChampion Ambar reminisces this Father’s Day#MedtronicChampion Ambar reminisces this Father’s Day
#MedtronicChampion Ambar reminisces this Father’s Day
Переглядів 58915 днів тому
#MedtronicChampion Ambar’s father has been with her every step of her #diabetes journey, even joining our Ambassador program to advocate for his daughter living with #T1D. 🫶 We’re wishing Carlos and the rest of our community a Happy Father’s Day! InPen requires a prescription, proper settings, and manual logging of insulin not administered by the pen, or you could experience highs/lows. See bit...
Alex Park shares how the MiniMed 780G system helps her deal with high blood sugarAlex Park shares how the MiniMed 780G system helps her deal with high blood sugar
Alex Park shares how the MiniMed 780G system helps her deal with high blood sugar
Переглядів 1,2 тис.19 днів тому
When you live with #Type1Diabetes like #MedtronicPartner Alex does, dealing with high blood sugar can be frustrating. Luckily, she has the #MiniMed780G to help. "The system gives me auto corrections, if needed, as often as every 5 minutes to keep high sugar levels in check. It's very freeing, knowing the system has my back." The system is for type 1 ages 7 and over. Prescription required. WARNI...
Taylor's experience with the MiniMed 780G system as a busy teacher and mom #medtronicchampionTaylor's experience with the MiniMed 780G system as a busy teacher and mom #medtronicchampion
Taylor's experience with the MiniMed 780G system as a busy teacher and mom #medtronicchampion
Переглядів 1,9 тис.24 дні тому
As a busy teacher mom Taylor says that the #MiniMed780G system helps her worry less and be more present. #SponsoredByMedtronic #MomLife #T1DMom #Type1Diabetes #TeacherMom #summerbreakfast For #T1D ages 7 . Rx req. WARNING: Don’t use SmartGuard™ feature for less than 8 units or greater than 250 units of #insulin/day. bit.ly/780gRisks Fingersticks required in manual mode & to enter smartguard. If...
Why "of course" with Medtronic ChampionsWhy "of course" with Medtronic Champions
Why "of course" with Medtronic Champions
Переглядів 1,2 тис.26 днів тому
Why "of course" members of our #MedtronicChampion community are using the #MiniMed780G system. 😉 #SponsoredByMedtronic The system is for type 1 ages 7 and over. Prescription required. WARNING: Do not use SmartGuard™ feature for people who require less than 8 units or more than 250 units of insulin/day. See bit.ly/780gRisks. Smart devices sold separately. Don’t forget to subscribe here on UA-cam...
#MedtronicChampion Scott recently ventured to New Zealand with his #MiniMed780G system by his side!#MedtronicChampion Scott recently ventured to New Zealand with his #MiniMed780G system by his side!
#MedtronicChampion Scott recently ventured to New Zealand with his #MiniMed780G system by his side!
Переглядів 5 тис.Місяць тому
📍New Zealand He took a moment out of his trip to share this with us. Thank you, Scott!💙 The system is for type 1 ages 7 and over. Prescription required. WARNING: Do not use SmartGuard™ feature for people who require less than 8 units or more than 250 units of insulin/day. See bit.ly/780gRisks Refers to SmartGuard(TM) feature. Individual results may vary Don’t forget to subscribe here on UA-cam:...
A day in the life of Taylor, a teacher with type 1 diabetes.A day in the life of Taylor, a teacher with type 1 diabetes.
A day in the life of Taylor, a teacher with type 1 diabetes.
Переглядів 392Місяць тому
It's no secret that teachers manage a lot of things during their day, especially teachers who have type 1 diabetes. Taylor is sharing a behind-the-scenes look at a day of teaching while managing her type 1 diabetes using the MiniMed 780G system. . #SponsoredByMedtronic #minimed780g system is for type 1 ages 7 and over. Prescription required. WARNING: Do not use SmartGuard™ feature for people wh...
Mattie opens up about #MentalHealth while living with #T1DMattie opens up about #MentalHealth while living with #T1D
Mattie opens up about #MentalHealth while living with #T1D
Переглядів 252Місяць тому
#MedtronicChampion Mattie opens up about #MentalHealthAwareness while living with #TypeOneDiabetes. #SponsoredByMedtronic #MentalHealth #MentalHealthMatters #MentalHealthMotivation #Diabetes #MentalHealthAwareness Don’t forget to subscribe here on UA-cam: bit.ly/166CcCg Follow us on Instagram: bit.ly/2garwv6 Follow us on TikTok: bit.ly/3ShYQA4 Follow us on Facebook: on. 1Do7hvL

КОМЕНТАРІ

  • @tammybohannon8944
    @tammybohannon8944 День тому

    So love the pump780 my sugars has been so out of whack for years lots of 300 plus now not even 200 gonna get my 1st A1C this week since got my pump

  • @samathafreedom1415
    @samathafreedom1415 2 дні тому

    Agree 💯% let's talk about insulin pumps and CGM at airport security.

  • @nikkur
    @nikkur 2 дні тому

    Let’s talk about pumps and cgms and airport security!

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 19 годин тому

      Very important! We have a whole website to help: bit.ly/3KyFhAs

  • @crystalhorton5111
    @crystalhorton5111 3 дні тому

    My son just started this new pump 4 days ago. Thank you for showing how simple it is to disconnect and restart.

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 22 години тому

      Crystal, that’s great to hear! If you need anything else, please let us know.

  • @filizakyil3316
    @filizakyil3316 3 дні тому

    Bu sensor bantları nerede bulabilirim seffaf olani

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 19 годин тому

      Hi. You can order online at www.diabetes.shop or by giving us a call at 800.646.4633 option #2.

  • @samathafreedom1415
    @samathafreedom1415 3 дні тому

    This video makes no sense to me. Who the heck is Barbie??? 🙄

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 3 дні тому

      In this case, most of our Champions are Barbie. 😁 Just having some fun!

  • @filizakyil3316
    @filizakyil3316 4 дні тому

    Sensör bantları nereden temin edebiliriz

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 3 дні тому

      Hi there. US-based customers can shop tapes and other accessories at Diabetes.shop. Thank you!

  • @garygutowski6584
    @garygutowski6584 4 дні тому

    What a cluster!

  • @davidrosenberg5453
    @davidrosenberg5453 4 дні тому

    24 years got type 1 @ 30 years old Pump for 4 months and after all those years went from double digits A1C to single digits for the first time. #impressed #gamechanger

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 4 дні тому

      We love to hear things like that. Thanks for commenting, David.

  • @mikec1341
    @mikec1341 5 днів тому

    Can I borrow Cheryl to do mine for the next few years? None of my friends have the time to drive twenty five miles once a week.

  • @mikec1341
    @mikec1341 5 днів тому

    5 years ago I started using guardian 3. Worked perfectly, got the full 7 days almost every time. They switched me to the Guardian 4 earlier this year. I've had 5 sensor failures out of the last 7 sensors. When the Medtronics nurse updated me she knew because of disabilities it WOULD NEVER go on my arm. She recommended, you guessed it, using my abdomen. It gives great readings but never lasts more than 4 days. Medtronics has replaced the sensors, replaced the transmitter and it continues to fail over a year after this video was released. Ok, Medtronics show me how a 70 year old with spinal issues can insert this without help?

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 5 днів тому

      Hi, Michael. We're sorry to hear this. We'd like to learn a little more about your experience, so we can help. Please call us at 800.646.4633 opt. #1.

  • @black328is
    @black328is 5 днів тому

    I'm not fond of the sensor either, very little body fat and my head doesn't swivel 270°. I did learn from my rep that a Libre style sensor has been approved in Europe and is before the FDA right now. Maybe they should say it prevents covid to speed it along . I just wish the sensor would last for 7 days. Usually after 5 I need to untape the transmitter, unplug it and restart it. The 7th day it recalibrates for 1.5 hrs and then shuts off.

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 5 днів тому

      Hi, John. We're sorry to hear about this. Have you already had a chance to speak to our Technical Support team about this? If not, please give them a call at 1-800-646-4633, option #1. Thank you.

  • @PamelaCarltock
    @PamelaCarltock 5 днів тому

    The majority of the comments about the sensor are SPOT ON! Medtronic is not the new kid on the block when it comes to diabetic stuff but they behaved very much like that when they put together the CGM sensor application. I particularly agree with those comments that reflected how repulsive it is to have to have "assistance" to apply the sensor. BAHHHHHHH HUMBUG MEDTRONICS!

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 5 днів тому

      Hi, Pamela. I'm sorry to hear that. Your experience is really important to us and I want you to get the best help possible. I recommend you speak with our 24-Hour Technical Support team at 800.646.4633, option 1, at your convenience.

  • @davenichols5773
    @davenichols5773 6 днів тому

    When can I get the guardian 4 sensors,was told it isn't covered by my insurance

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 5 днів тому

      Hi, Dave. Our supply team would be happy to help and can be reached at 800.646.4633 option #2.

  • @MomArmstrong
    @MomArmstrong 6 днів тому

    Just started on the 780g and love the results. Have eliminated all lows which I got frequently. But sensor insertion process is totally ridiculous. Who thought that up? If I were an octopus it might be doable!!

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 5 днів тому

      Hi. We appreciate you sharing your feedback and we'll make sure that our R&D team gets this as well! We do have a video on UA-cam that might assist you with the arm insertion, here is the link: ua-cam.com/video/QhvC8Q32vkQ/v-deo.html. Thank you.

  • @ketigogua9194
    @ketigogua9194 6 днів тому

    Wo kann ich kaufen und was ist die Preis?

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 5 днів тому

      Give us a call! Our Supply Management team can get you started and can be reached at 800.646.4633 option #2.

  • @samathafreedom1415
    @samathafreedom1415 6 днів тому

    Type 1 diabetic 66 years and worked full time 40-72 hours a week for 48 years. My Mom diagnosed me, my brother and sister. We all have Type 1 diabetes.

  • @mindybroffmantakara8287
    @mindybroffmantakara8287 6 днів тому

    Really horrible planning for humans with 2 arms only and live alone!!! What was Medtronic thinking??? WOW!!

  • @stevemccoy8177
    @stevemccoy8177 6 днів тому

    Type 1 diabetic for 56 years .

  • @AhmetBugraAydn
    @AhmetBugraAydn 7 днів тому

    Flexible spider hands or 1 patient company is required. (Not included in the package.)

  • @T1DDIABETES
    @T1DDIABETES 7 днів тому

    We need a cure💙

  • @MedtronicDiabetesUS
    @MedtronicDiabetesUS 7 днів тому

    Hi, Penny. We have some tips that might help: www.medtronicdiabetes.com/sites/default/files/library/download-library/workbooks/Tape%20Tips%20and%20Site%20Management.pdf. If not, you can always give our Technical Support team a call at 1-800-646-4633, option #1. Thank you.

  • @pennyr1490
    @pennyr1490 8 днів тому

    I don’t get 7 days either the most I get is 5 days

  • @BrittanySimpson-ko5xe
    @BrittanySimpson-ko5xe 9 днів тому

    Thank you! That made it easier than I thought! I have had Medtronic for several years and never inserted in my arm. ❤

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 7 днів тому

      We're so happy this video could help! Thanks for watching, Brittany.

  • @jmwalker323
    @jmwalker323 9 днів тому

    I use the Sure-T and love it. I tried the extended wear, but am a creature of habit.

  • @patriciamoura4812
    @patriciamoura4812 10 днів тому

    😢😢😢😢😢😢😢😢

  • @patriciamoura4812
    @patriciamoura4812 10 днів тому

    😢eu gostaria muito de poder usar, mas aqui no Brasil o valor nao permite a todos usar .....😕😢

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 7 днів тому

      Hi, Patricia. We are the US team. Please check here bit.ly/1ce3pEc for local contacts who would be happy to help.

  • @ajeetkumaraks
    @ajeetkumaraks 10 днів тому

    All CGMs be it freestyle libre or any other which put sensor behind arms are not accurate. There is a difference of almost 50unit readings(mostly on higher side) compared to traditional glucometer. 50unit difference is too much for accurately administrating insulin and has more chances of hypoglycemia. Hence, when ever in doubt use traditional glucometer

  • @ajeetkumaraks
    @ajeetkumaraks 10 днів тому

    This is very tedious. I was about to opt for this device then saw many videos and met people using this mechanism. 1. Cost of device is prohibitively high. 2. The consumables are not readily available and you have depend on the OEM and their services are sub par in villages and remote areas. 3. No idea how to give 2 types of insulin in the same machine i.e long and short acting. There seems to be only 1 reservoir. 4. For people taking multiple dosage of 2different insulin. The cost of consumables also becomes high compared to pen type delivery. 5. The pen type insulin were supposed to be kept at a specific temp. as they become ineffective if kept beyond the permissible temp. I dont know how the insulin in this machine is kept at that low temp.

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 7 днів тому

      Hi there, thank you for this feedback. We'll be sure to share this with the team. In regards to #3, When using an insulin pump like the MiniMed 780G system, only one kind of insulin is needed. The insulin pump uses only rapid acting insulin (similar to what a 'real' pancreas does), and drips it in all day long in very small doses. The pump gives bigger doses, or a bolus (a bolus for a 'bowl' of food), when you eat, so that you no longer need to take a long acting insulin. For all other questions, we recommend you speak with your HCP to determine the best therapies for you.

  • @alessandrozurlo1629
    @alessandrozurlo1629 10 днів тому

    Comunque questi sensori Guardian 4 non funzionano durano molto meno di 7 giorni questi sono errori gravi che la medtronic non deve fare

  • @thunderrosa2258
    @thunderrosa2258 10 днів тому

    What's that black cover you're putting over the transmitter?

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 9 днів тому

      Hi there! Kris is using a third-party overpatch. We have some options available at our online store: bit.ly/3NxPkax

  • @meganr9280
    @meganr9280 10 днів тому

    I really wanted to like this and it worked for me on the first two sensors but I am now having trouble like I did with sensors on the 670G pump and they’re not working. They just keep saying “updating” and I am sure it’s something happening with insertion or something. Can’t figure out what the problem is

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 10 днів тому

      Hi, Megan. “Sensor Updating” is a safety feature most likely to happen on the first day. Most of the time, this resolves within an hour. If you still need help, call 1-800-646-4633, option 1 (24/7).

  • @juligalle3191
    @juligalle3191 10 днів тому

    so inconvenient compared to other systems like Dexcom and Freestyle Libre.

  • @harsh4845
    @harsh4845 12 днів тому

    Make it available in India too

  • @samathafreedom1415
    @samathafreedom1415 13 днів тому

    Get with the program Medtronic stop using old technology... Get the Libre 2 or Libre 3 to talk to the 780g Medtronic Mini Med pump.

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 13 днів тому

      Hi, Samantha. We appreciate you sharing your feedback and we'll make sure that our R&D team gets this as well!

    • @johnf3449
      @johnf3449 2 дні тому

      That is stopping me from getting the 780g, I love my easy to use libre3

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 19 годин тому

      Hi, Samantha. We appreciate you sharing your feedback and we'll make sure that our R&D team gets this as well!

  • @leekazan556
    @leekazan556 13 днів тому

    Love my 7 day set👍

  • @EricJacobson-dk3yv
    @EricJacobson-dk3yv 13 днів тому

    Where is my Cheryl, I can't find her???

  • @zigzag-crafteryt413
    @zigzag-crafteryt413 14 днів тому

    I would love to use this extended infusion set but sadly Medtronic India haven't released it yet and i am still using that outdated quick-set infusion set 😢

  • @samathafreedom1415
    @samathafreedom1415 14 днів тому

    After 3 days I get very high glucose. I change my set every 48 hours. I've been Type 1 diabetic since age 8. I've been diabetic T1 for 66 years and worked 48 years full time & doing on calls every 6th weekends. So Glad to be retired now & collecting my social security and pension and still healthy!!!😅😂

    • @AKARSH_VERMA
      @AKARSH_VERMA 14 днів тому

      I'm really happy for you best wishes!

    • @jmwalker323
      @jmwalker323 9 днів тому

      You give me hope ❤

  • @tammyschwartz6066
    @tammyschwartz6066 14 днів тому

    I just started using ive used my senus within a wk

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 14 днів тому

      Hi, Tammy. We're sorry to hear about this. Have you already had a chance to speak to our Technical Support team about this? If not, please give them a call at 1-800-646-4633, option #1. Thank you.

  • @drizztdurden9045
    @drizztdurden9045 15 днів тому

    Bravo et merci ( thank you))

  • @BruceHering
    @BruceHering 15 днів тому

    Is the abdomen or arm better for transmitter accuracy?

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 14 днів тому

      Hi, Bruce, the best performance was observed when the sensor was used in the arm. For safety reasons, therefore, the system is indicated for use in the arm. However, if another site is needed, please work with your HCP to assess.

  • @samplejunkie622
    @samplejunkie622 19 днів тому

    nice.

  • @JenniferPlumhoff
    @JenniferPlumhoff 20 днів тому

    RUN RUN RUN! There is no way to return this pump! It’s VERY HEAVY no one tells you this! The sensor are Rediculous! They get your money and no longer care!! I HATE EVERYTHING, COMPARED TO OTHER PUMPS THIS ONE IS NOT EVEN CLOSE!! RUN JUST RUN, I’m in the medical field I tell everyone I can!! I don’t want anyone to deal with the problems I have dealt with. I will post something everywhere I can in hopes I can save one person from these issues!! Look into another pump! The sensors are terrible and the pump is way too heavy and don’t get me started on customer service!

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 20 днів тому

      Hi, Jennifer. I’m sorry to hear that. Your experience is really important to us and I want you to get the best help possible. I recommend you speak with our 24-Hour Technical Support team at 800.646.4633, option 1, at your convenience.

    • @JenniferPlumhoff
      @JenniferPlumhoff 20 днів тому

      @@MedtronicDiabetesUS Trust me I have spoken with several people not one person can answer questions or fix the issue. But ya’ll got paid!! Who cares about the patient that has to grow a third arm to put a sensor on and pay for extra belts and clips to keep this pump from pulling my scrubs down because it’s so heavy!! PEOPLE DO NOT MAKE MY MISTAKE DO YOUR RESEARCH!! They only care about their money you are just a number!!

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 19 днів тому

      We'd certainly like to look into this for you since this is not the typical experience. Please send a private message with a brief recap and we'll be in touch.

  • @latishajones8370
    @latishajones8370 21 день тому

    Not a user friendly at all! Disappointed

    • @MedtronicDiabetesUS
      @MedtronicDiabetesUS 21 день тому

      Hi, Latisha. Have you had a chance to talk this through with our 24-Hour Technical Support team yet? They'd like to help and can be reached at 800.646.4633 #1.